Bill Hopkins of Knowledge Capital Group sent an email with 13 recommendations on January 10th. I like all of them, but want to address one, or one at time….we’ll see if I get through all of them. I picked the consulting day first as I get a lot of benefit from them, for the reasons that he points out.
Here is Bill’s take on it:
1. Spending a day consulting with a vendor on strategy
- Most analysts find tremendous value in these types of interactions and no, its’ not what you think - it isn’t because the firm gets paid for these days, or in some cases because the analysts gets a “spiff”. It is because they know what you should know. That by spending 8 or so hours with somebody you get a much better picture of who they are, what they do, how they do it, where they are going and how they are going to get there. You also have a much better chance of furthering a relationship at the same time.
My Take:
I find from the vendor side that these days are very helpful also for any number of reasons. Foremost of those is that we are so detached in our communications via web, social softwaring (made up a word there I think), crackberrying (’nuther new word), and any number of technological communications assistants, that we’re detached from human contact. I find there is no substitute for face to face communications. You can’t read a person’s non-verbal responses over a text message. I can see an analyst cringe when they see one of our strategies that they don’t agree with. I can also tell when they care as they either comment, start writing or lean over and speak to each other when we say something significant either positive or negative.
Conversely, if the analyst is sitting there like a sphinx, it tells us that whatever we just said was either a bomb, meaningless or a total bore. Try to get that over a phone or IM.
Digesting the Company:
Analysts get bombarded with information about a company….constantly. Not only do they have to boil the ocean, some companies have complexity as a core competency. Others just outright lie under the guise of Marketing speak. Face to face communications allows the analyst to challenge the company, and to ask further detail that is easily digestible in person, which either too hard or just not worth in via technology.
Forcing the vendor to be concise:
This is not always the case come final presentation, but it forces a vetting process to decide what to present. Logically, you would present what you want answers to or discussion on, otherwise it is a briefing as you’ve made your decision and this is an announcement. It also assumes that the thought going into a consulting day was cogent. I’m guessing that there are those with agenda’s such as trying to convince an analyst that they are better or right on their product and/or strategy and it becomes combative rather than consultive in nature. This is a total my bad for the vendor. If you’re not going to listen to the analyst and their advice, why did you ask them or pay them to be there???????
We go through endless rounds of drafts of our presentations and what we need help on before these days. It makes you decide what is important. The A/R person must step in at this point to keep the executives focused on the fact that this is a help session, not a sales presentation. My favorite ending to any fork in the road in the analyst discussion is “what do you think?”. I’ve rarely witnessed an analyst without an opinion.
One can receive immense help from a day of discussion, yet I’ve seen ego’s get in the way of objectives which should be to seek out help and advice from one that knows the subject matter.
Building a Relationship:
One of the inherent outcomes of spending a day (as Bill points out) in the room is some form of bonding. Even after we’ve been told how bad our product or offering is, we still have been able to work out a plan to make it better, not that we did it every time. Going through the process allows you to grow together as analyst/vendor.
There is a caveat when either side can be so combative, over ego’d or just belligerent that it became worse, but that is a human flaw, not a flaw in the process of the consulting day. And yes, I’ve seen guilt on both sides of the table.
I’ve found that either good or bad review of our subject matter still gives the analyst a view of what we are doing and they are more amenable to working with you come report/MQ/Wave/Whatever time. You know each other, you don’t have to start from first grade on your product and you have history together.
I always feel better before a report knowing that I’ve spent time with the analyst to discuss what we are doing. Sure I work for a big company, but even if I was at a small company I’d do the same things. We explain who we are, where we fit in, who we work with, who we compete against, what is our offering….and can you help?
The net of it is I’ve rarely felt that it wasn’t worth it. I’ll bet the analyst feels the same way, to some degree at least.